I’ve not received my submission number.

Your submission number will be sent to you in a confirmation email once you’ve completed your submission. We understand that sometimes our emails can be blocked or filtered before they reach you – So in this case just drop us an email at contact@sellmycell.co.uk and we’ll respond promptly with your ID.

I’ve not received my freepost pack

If you’ve created your submission with us (whether it’s through our website or any of the price comparison websites we appear on) and have selected our Freepost Pack option but still haven’t received your pack after 3 days, then you can use our freepost pack form to request another at : https://sellmycell.co.uk/request-a-new-freepost-pack

I’ve sent off my device, but haven’t heard from you

We urge all of our customers to keep a reference of the tracking code on their free-post label and receipt. This will allow you to track the progress of your parcel at https://www3.royalmail.com/track-your-item. If it’s taking an unusual amount of time then email us at contact@sellmycell.co.uk and we can investigate the matter promptly.

I have a query that’s specific to my submission and not answered on your website

If your problem is specific to your submission and not answered here or on our FAQs then email us at contact@sellmycell.co.uk and we’ll be sure to reply with an answer to your query.