We’ve received your submission.
Now its time to post your device.
We do not require that any additional items are sent with your device
Any boxes, cases, chargers or cables received will be disposed of upon receipt and cannot be returned.
Same day payment applies to iCloud free devices
iCloud locked devices will be subject to payment delays until removed.
We do revise offers for Home Button, Face ID & Motherboard faults on devices submitted as Faulty.
For more information see our revised offers page
Our freepost postage is insured up to £100 for loss or theft, we cannot cover damage which may occur in transit.
- Customers should use their own packaging if they are concerned about the level of protection provided by our freepost packs.
- Items should be sent via Royal Mail's special delivery by 1PM service at the customers own expense if they wish to better insure their devices against loss/damage.
If you've selected our freepost pack:
Please make sure to include your submission slip when returning your device or we may not be able to identify you as the sender of your package!
We'll dispatch a freepost envelope with instrutions and a pre-printed freepost label to the address you've provided with your submission. These are sent via Royal Mail first class, so expect them to arrive within 2 working days.
Make sure you've and removed your iCloud account and reset your device.
If you've selected our freepost label:
- Make sure you've and removed your iCloud account and reset your device.
- Visit our Royal Mail tracked returns page to generate our freepost label.
- Select your packaging type and fill in your details using the form. Once complete press "make your label" and you'll be redirected to a page where you can press the red download button to download your label as a printable PDF file.
- Attach the printed label to your packaged device and drop it off at your local post office. Make sure to get a receipt!
